Tuesday, May 19, 2015

Recognizing the value of Kindness in healthcare

A Wakefield Research survey shows how much a dose of kindness can affect patients and their care.

With the Accountable Care Act, the call for transparency in quality and performance metrics, and more attention paid to the patient experience, physicians easily can find their focus diverted from their most important responsibility — their patients. One of their most important tools, human kindness, sometimes can get lost. Over the years, those who have gravitated to health care have done so because they feel it is a calling to serve others at one of the most vulnerable points in their lives. I believe it's that vulnerability that makes human kindness so important.
Read the article here:  Healthcare Quality | Patient Experienc

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